Description
The Payment Support Specialist provides technical support and customer service to payment-processing partners and merchant clients. The role handles troubleshooting, authorization, batching, clearing, settlement, payment terminals, payment gateways, account support, and integrations; collaborates with internal teams to triage and escalate complex issues; and communicates through phone, email, and chat. It requires at least six months of relevant experience, a high school degree, Microsoft Word and Excel proficiency, and Spanish-speaking ability is preferred. The position reports to the Client Engagement Manager and starts at $70,000.
