Description
The Client Support Specialist supports TridentCare’s field sales organization by resolving customer issues, handling password resets, ETA requests, billing concerns, online ordering problems, misdirected faxes, and general operational issues. The role coordinates responses between account executives and customers, owns unassigned accounts, reports customer experience issues, assists with remote facility setups, and maintains weekly and monthly reports. A high school diploma or GED, a bachelor’s degree or equivalent knowledge, and at least one year of customer service experience are required.
