Description
Optro is hiring a Client Support Specialist (German Bilingual) to resolve client product-functionality questions, troubleshoot technical issues, explain platform features, escalate issues to engineering and product teams, and use AI tools and knowledge bases to improve support efficiency. The role requires C1 or advanced-high German and English proficiency, physical residence in Warsaw or Krakow, Poland, at least three years of SaaS or technology Tier 1 customer support experience, and availability for the 9 AM–6 PM British Standard Time weekday shift. Benefits include a work-from-home allowance, statutory coverage, annual leave, holidays, and a bonus program, with eligibility and perks varying by location.
