Description
Qmatic is hiring a Support Agent to provide hands-on customer support for its software, systems, and connected peripherals. The role troubleshoots and resolves incidents, identifies root causes, guides end users through solutions, documents and prioritizes issues, and collaborates with Customer Support, Project Management, and Sales. It requires relevant IT education, 2–4 years of help desk or customer support experience, strong English proficiency, PC and network troubleshooting skills, Windows knowledge, and familiarity with Microsoft SQL Server or Oracle.
