Description
Interactive Brokers Group is hiring a bilingual Client Technical Assistance professional for a hybrid role supporting clients across phone, chat, and ticket channels. The position provides technical and functional support for desktop, mobile, and web trading platforms, troubleshoots connectivity and software issues, manages wide-scale technical problems, and coordinates bug and issue resolution with internal teams. Candidates should have a bachelor’s degree, at least one year of client-facing support experience and platform/software support experience, strong analytical, communication, organizational, and problem-solving skills, ticketing-system experience, and excellent English and French proficiency.
