Description
The Client Technical Operations I serves as the primary intake and Level 1 technical triage function for production support cases, investigating and resolving issues within scope, documenting findings, and escalating unresolved items to Client Technical Operations II. The role provides frontline technical support across multiple client-facing teams, uses Salesforce and technical tools such as SQL, SoapUI, Postman, and monitoring sources, interprets EDI formats, and collaborates with development, QA, client services, and other departments. A bachelor's degree is preferred, and the role requires at least two years of experience in dental RCM and EDI.
