Description
UnionWare ULC is seeking a Client Technical Support Analyst to join their team. This role involves providing technical support, managing end-to-end ticket resolution, and maintaining client relationships within a customized software environment. Responsibilities include full-cycle ticket management, requirements gathering, technical troubleshooting, tactical coding, quality assurance, scope guarding, expectation management, product expert guidance, fostering client partnerships, agile collaboration, documentation, and continuous process improvement.
