Summary from listing
The Client Technical Support Engineer will serve as the first point of contact for installers, administrators, and users needing support in Eastern and Central time zones. The role responds to support requests, maintains support resources, advocates for customers, tracks client and product trends, and collaborates with product, engineering, operations, and support teams. It requires 1–3 years of client support experience, strong communication skills, and the ability to work independently in a fast-paced startup environment; Zendesk or Salesforce experience is a plus. The position is fully remote for someone located in the Eastern Time Zone.
