Description
Interactive Brokers Hong Kong Limited is hiring a Client Technical Support Representative to provide first-line client assistance through phone, chat, and tickets for its desktop, web, and mobile trading platforms. The role involves troubleshooting and investigating technical or software issues, guiding clients to resolutions, escalating complex problems to internal technical teams, and sharing recurring customer feedback. Candidates should have call center, customer service, or client support experience, strong Cantonese and English communication skills, basic technology competence, and a calm problem-solving approach; a bachelor's degree is preferred, though fresh graduates and career changers with relevant service experience are encouraged.
