Description
Interactive Brokers Hong Kong Limited is hiring a Client Technical Support Representative to serve as the first point of contact for clients using the company’s desktop, web, and mobile trading platforms. The role handles inquiries through phone, chat, and tickets; troubleshoots and investigates technical or software issues; guides clients to resolutions; escalates complex problems to internal technical teams; and communicates recurring client pain points to improve products and services. Candidates need call center, customer service, or client support experience, strong communication skills, basic technology proficiency, a calm problem-solving approach, and fluency in Cantonese and English. A bachelor’s degree is preferred, while financial services experience and Mandarin are advantageous. The role offers a hybrid arrangement where permitted and includes health, leave, bonus, stock grant, and other benefits.
