Description
Interactive Brokers Hong Kong Limited is hiring a Client Technical Support Representative to serve as the first point of contact for clients using the company’s desktop, web, and mobile trading platforms. The role involves resolving client inquiries through phone, chat, and tickets; troubleshooting and escalating technical issues; coordinating with internal technical teams; and identifying recurring client pain points. Candidates should have call center, customer service, or client support experience, strong Cantonese and English communication skills, basic technology proficiency, and a patient, analytical problem-solving approach. A bachelor’s degree is preferred, while financial services experience and Mandarin are advantageous. The role offers hybrid work where permitted and includes medical, dental, specialist, and inpatient benefits.
