Description
Interactive Brokers Hong Kong Limited is hiring a Client Technical Support Representative to support clients through phone, chat, and ticket channels, guide them through Interactive Brokers trading platforms, troubleshoot technical and software issues, escalate complex problems to internal teams, and identify recurring client pain points. The role requires call center or customer service experience, strong communication skills, a calm problem-solving mindset, and fluency in Cantonese and English; Mandarin is a plus. A bachelor's degree is preferred, and the position offers a hybrid work arrangement.
