Description
Interactive Brokers Group is seeking a Client Technical Support Supervisor to lead and coach a team of technical support representatives, oversee resolution of complex issues involving trading platforms, account setup, software, and connectivity, manage client escalations, monitor service-level metrics, improve support processes, deliver training, maintain documentation, and report on team performance. The role requires at least three years of client-facing support experience, five-plus years working with Windows, Macs, software, and connectivity support, and prior supervisory or technical leadership experience; a STEM bachelor’s degree, IT certification, or equivalent experience is preferred.
