Description
The Technology Architect will lead the design, architecture, migration, deployment, governance, and support of NICE InContact solutions for enterprise contact center environments or equivalent platforms. The role covers omnichannel contact center features, CRM and ERP integrations, security and compliance, production troubleshooting, documentation, and mentoring of internal teams. It requires at least five years of Cloud Contact Center Implementation experience, a bachelor's degree or equivalent experience, and 15 years of full-time education.
