The Operations Engineer will support and manage delivery for production contact center systems and services, including Genesys Cloud operations, L2 troubleshooting, service continuity, client requirements, migrations, automation, escalations, and process improvement. The role requires hands-on Genesys Cloud and contact center experience, knowledge of IVR, routing, reporting, telephony, integration, and ITIL, and is based at the Bengaluru office.
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