Description
AHEAD is hiring a customer-facing Cloud Operations Engineer to monitor and support cloud infrastructure, platform services, and operational tooling across customer environments. The role handles incidents, service requests, changes, troubleshooting, service restoration, cloud administration, ITSM processes, customer communications, and on-call support, while using scripting, automation, and DevOps/SRE practices. Candidates need at least three years of relevant experience, hands-on experience with a major cloud platform, and familiarity with server operations, networking, identity, monitoring, and operational tooling.
