Description
11:11 is hiring a full-time Cloud Engineer L1 to support and optimize cloud-based systems for customers, provide initial technical support through chat, phone, and email, manage ticket intake, participate in an after-hours on-call rotation, resolve incidents, and escalate issues as needed. The role requires a high school diploma, at least one year of recent technical customer-facing support experience, knowledge of virtualization and cloud infrastructure technologies, strong communication and investigative skills, and eligibility to work without visa sponsorship.
