Description
DFX5 is hiring a full-time Cloud Support Engineer to provide onsite Level 1 and Level 2 technical support for an AWS and Amazon Connect contact center in Bogotá. The role handles production incidents involving agent logins, call quality, queues, routing, workstations, and connectivity; investigates failures across workstations, networks, SIP telephony, and AWS; reviews CloudWatch and Contact Control Panel logs; supports agents and supervisors; and serves as the client’s day-to-day technical contact. The position requires 2–4 years of relevant technical support experience, hands-on AWS knowledge, networking and IP telephony skills, Linux proficiency, and onsite availability Monday through Friday from 8:00 to 17:00.
