Description
The role develops and implements service processes, manages customer onboarding and transitions into managed services, analyzes service performance, standardizes and automates service workflows, supports internal automations, and serves as a customer-facing interface for service requests and disruptions. It requires knowledge of Microsoft infrastructure and cloud solutions, experience with Microsoft 365 or Azure, strong customer communication, analytical thinking, and professional German and fluent English. The position can be performed from home or from offices in Offenbach, Deggendorf, or Hamburg.
