Description
Humana is hiring a Cloud Solutions Engineer 2 to support the development and execution of cloud implementation strategy, including the design, administration, maintenance, and support of Genesys Cloud CX and related contact center technologies. The role partners with business stakeholders, operations teams, telecommunications providers, and technical teams to deliver scalable contact center solutions, manage telephony integrations and routing, monitor platform performance, coordinate deployments, troubleshoot complex issues, and serve as a subject matter expert. The position requires a bachelor's degree or equivalent education and experience, 3–5 years of systems analysis or application development experience, and is a remote role with occasional travel.
