Summary from listing
The Cloud Support Consultant will support key-account customers using OVHcloud cloud products, primarily VMware/HPC and bare-metal infrastructure. The role handles support tickets and calls, provides technical advice, manages incidents, monitors SLAs, collaborates with Product, Sales, and Professional Services, and follows up on customer solutions. Required skills include initial technical customer support and cloud experience, familiarity with ServiceNow, ZenDesk, and JIRA, strong communication, and B1-level English; Linux, Windows, virtual networking, VMware, and English fluency are preferred.
