Description
AlphaSense is hiring a Cloud Support Engineer to provide second-line technical support for SaaS and private cloud environments. The role involves investigating and resolving customer issues using logs, traces, reproducible test cases, kubectl, awscli, and scripting; collaborating with frontline support, R&D, and account teams; documenting solutions; and using AI tools to scale investigations and communication. The position requires 2–4 years of relevant technical support, IT operations, or cloud operations experience, along with knowledge of CLI tools, scripting, GraphQL, REST APIs, MCP troubleshooting, alerting and logging systems, and customer support case lifecycles. The base compensation range is $100,000–$111,000 USD, with possible performance-based bonus, equity, and benefits.
