Description
The Cloud Support Engineer administers and supports Parametric’s AWS-hosted cloud environment and critical SaaS platforms, including Snowflake, MongoDB Atlas, and Confluent Cloud. The role provides Tier 1/Tier 2 infrastructure support, incident management, access and observability administration, backup and recovery, security guardrails, Terraform infrastructure-as-code, audit support, and data-center-to-AWS migration stabilization. It also includes mentoring junior team members and requires AWS support experience, Terraform, Python, source control, incident management, backup and recovery, Linux/UNIX, and communication skills.
