Summary from listing
The Cloud Support Engineer will operate and maintain SICPA’s digital solutions and cloud infrastructure, including maintenance, upgrades, resource management, business continuity, configuration changes, and release deployments. The role handles escalated incidents and service requests, performs technical troubleshooting and root-cause analysis, escalates issues to L3 Support, maintains the knowledge base, and improves process documentation. Required capabilities include cloud application deployment and management, Kafka and SQL, monitoring tools, containerized environments, scripting, CI/CD pipelines, and strong communication and analytical skills.
