Description
Amazon Web Services is hiring a Cloud Support Engineer to support database-focused AWS services, including RDS, Database Migration Services, and Lightsail. The role involves solving customer cases through telephone, email, and web or live chat; applying advanced troubleshooting techniques; identifying root causes; partnering with AWS engineering teams; coaching new hires; developing training; and contributing to process improvement. The position requires database administration experience, Linux or Windows Server system administration experience, and networking and troubleshooting experience, with additional database troubleshooting, monitoring, migration, query optimization, and application-stack experience preferred.
