Description
Snowflake is hiring a Cloud Support Engineer to provide technical guidance and expert advice to customers using the Snowflake AI Data Cloud. The role involves troubleshooting complex issues, analyzing and tuning query performance, documenting solutions, reporting bugs and feature requests, collaborating with engineering teams, and participating in support initiatives. The position requires at least two years of technical support or similar customer-facing experience, hands-on experience with a major relational database, strong SQL skills, cloud architecture knowledge, and participation in on-call rotations during nights, weekends, and holidays.
