Description
AWS is hiring a Cloud Support Engineer to act as a customer-facing cloud ambassador, resolving customer cases through telephone, email, and web or live-chat channels, troubleshooting application architectures and integrations, and collaborating with engineering teams on complex issues. The role may include mentoring, training, tool development, process improvement, and contributing technical articles, and requires UK nationality, a UK Government Security Clearance, software development or technical support experience, and troubleshooting experience. A bachelor's degree in computer science or equivalent is preferred, and the role involves 24/7/365 shift work including nights, weekends, and holidays.
