Description
OpenText is hiring a Technical Support Specialist to provide technical support to customers through phone and electronic channels for its products and services. The role involves diagnosing and resolving functional and usage issues, owning customer cases from reporting through resolution, coordinating with internal teams, identifying product defects, mentoring associate-level specialists, and handling escalations. Candidates should have a technical degree or strong technical aptitude, at least two years of related experience, strong problem-solving and communication skills, EDI knowledge preferred, and availability for night shifts, shift rotation, Philippine holidays, and on-call work.
