Description
The Quality Manager will lead quality assurance programs across Swissôtel Tbilisi and Mercure Tbilisi Old Town, including audits, inspections, compliance monitoring, KPI reporting, service-excellence initiatives, employee training, and preparation for brand audits and certifications. The role requires hospitality or related education, at least three years of experience in quality management, guest experience, operations, or hotel management, strong analytical and communication skills, and fluency in English and Georgian. It is a Monday–Friday, 09:00–18:00 position based at Swissôtel Tbilisi in Tbilisi, Georgia.
