Description
Mattel is hiring a CMDB & HAM Analyst in Hyderabad, India, to support the operational maturity of Configuration Management Database and Hardware Asset Management processes within a global ITSM environment. The role focuses on data accuracy, asset lifecycle management, compliance, audit readiness, KPI monitoring, and alignment with ITSM processes, while collaborating with ServiceNow teams and cross-functional stakeholders. It requires a bachelor’s degree or equivalent practical experience, at least six years of CMDB and HAM experience, at least eight years of ServiceNow experience, and ITIL v3 or ITIL 4 certification.
