Description
The CMS Grievance Coordinator tracks, responds to, investigates, and resolves patient-related concerns, grievances, complaints, and appeals for assigned client hospitals. The role uses case-management workflows, maintains accurate records, reports data to quality and grievance committees, collaborates with clinical quality, risk, and hospital leadership, and may represent the hospital in meetings with patients and medical staff. The position requires an associate degree in business or healthcare services, 1–3 years of healthcare experience, customer service skills, and familiarity with CMS or managed-care complaint processes; a bachelor's degree in healthcare administration or business management is preferred. Benefits include medical, dental, vision, prescription, HSA/FSA, life insurance, paid time off, and tuition assistance.
