Summary from listing
Spire is seeking a Customer Experience Coach to manage and coach contact center agents, set performance objectives, conduct reviews, coordinate with Quality Assurance and Training, oversee complex customer-service issues, manage staffing and performance, lead enterprise-wide customer-service projects, and improve customer-experience processes. The role requires a bachelor’s degree or equivalent work experience, three years of supervisory or leadership experience, and the ability to use technology; facilitator certification with a leading customer-service-skills company is preferred. The position is normally performed in a shared office environment Monday through Friday, with occasional after-hours work and travel.
