Description
The Collaboration Application Support Engineer will provide L2/L3 support for enterprise collaboration and productivity platforms, including Google Workspace, Slack, Adobe, Figma, Lucid Suite, and TextExpander. The role covers incident and service request resolution, user access and license management, integrations, root cause analysis, platform upgrades, security compliance, documentation, automation, and stakeholder communication. Candidates need 5–7 years of SaaS application support experience, hands-on collaboration-platform administration, ITIL and application-troubleshooting knowledge, SSO/IAM familiarity, API and scripting exposure, and experience with ServiceNow or Jira.
