Description
Koch Technology Employee Services is hiring a Collaboration Solutions Analyst in Zapopan, Jalisco, Mexico, to support and administer Microsoft 365 collaboration platforms for Koch businesses. The role involves troubleshooting SharePoint, Exchange, OneDrive, Teams, and Power Platform tools; resolving end-user IT issues; improving support processes and metrics; writing documentation and knowledge-base articles; and using ServiceNow ticketing and incident-management tools within a global, collaborative team.
