Description
Castle Trust Bank is hiring a Collections Agent for its Omni Capital Retail Finance team in Basingstoke. The role supports customers experiencing financial difficulty by handling inbound and outbound calls, emails, live chat, and other collections communications; assessing customer circumstances; negotiating debt resolutions; applying forbearance options; identifying and escalating complaints; and delivering fair, compliant outcomes. The position is office-based five days per week and requires customer service experience, strong communication and negotiation skills, empathy, effective organization, comfort with multiple computer systems, and adherence to defined processes. Collections or contact-centre experience in financial services is desirable. Benefits include a performance bonus, pension, life assurance, paid leave, private healthcare, and wellbeing support.
