Description
The Collections Analyst II supports DC Water’s collection of delinquent water and sewer accounts by handling court proceedings, billing inquiries, legal-action analysis, subpoenas, FOIA requests, bankruptcy and probate accounts, payment terms, lien documentation, cash-receipt reconciliation, and customer communications. The role is virtual, reports to the Supervisor, Credit & Collections, and requires three years of progressive customer-service experience in a creditable collection environment, a high school diploma or GED, and strong analytical, communication, conflict-resolution, and technology skills.
