Description
The Loan Collections Specialist reviews delinquent accounts, communicates with members about past-due payments, develops resolution plans, recommends repossession or legal actions, and coordinates with internal and external collections teams. The role also handles member calls and concerns, documents actions in collection systems, and uses tools such as Salesforce and Symitar. Required qualifications include knowledge of collections laws, bankruptcy, regulatory compliance, and the Fair Credit Reporting Act; proficiency with Windows-based applications; strong communication skills; education equivalent to a four-year high school diploma; and 6–24 months of loan or collections experience, with previous credit union experience preferred.
