Description
The role manages the results and performance of business process outsourcing (BPO) operations, monitors operational indicators, identifies performance gaps, develops corrective action plans, optimizes processes through efficiency and automation, leads continuous improvement projects, and plans and monitors A/B tests. It also coordinates meetings with partners and internal teams, presents results and risks, and tracks the implementation and gains of agreed actions. The position requires experience managing BPOs and outsourced operations, knowledge of operational indicators, productivity, and performance, and experience in project management and continuous improvement. Benefits include profit sharing, meal and food allowances, medical and dental plans, childcare and transportation allowances, and other employee programs.
