Description
MCI is seeking a Collections Representative to join their BPO contact center. The role involves contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while providing exceptional customer service. The ideal candidate will have strong communication and negotiation skills, a persuasive personality, and a commitment to resolving financial issues with professionalism and empathy. The position requires a high school diploma, 1-2 years of collections experience, and fluency in English, with Spanish fluency as a plus. MCI offers competitive compensation, PTO, incentives, health benefits, retirement savings programs, disability insurance, life insurance, supplemental insurance, career growth opportunities, paid training, and a fun, engaging work environment.
