Collections Specialist at Splash Financial

Splash Financial is hiring a full-time, in-person Collections Specialist for its Mesa, Arizona office. The role focuses on managing customer collections conversations with empathy and firmness, handling inbound and outbound customer contact, setting up payment arrangements, assessing hardship options, documenting interactions in CRM, and surfacing customer insights to improve products and policies. The posting emphasizes 1–2+ years of collections, loan servicing, or financial services experience, strong communication, CRM and Microsoft Office/Google Suite proficiency, and a customer-first problem-solving mindset. Compensation starts at $21.00 per hour with potential incentives, and the company describes itself as remote-first for most roles while this team works in person.