Description
Sigma Computing is hiring a San Francisco-based, in-office Customer Success Manager to help analytics and business intelligence customers maximize platform value and improve net dollar retention. The role focuses on strategic account management, upselling and cross-selling, churn reduction, customer advocacy, success planning, and customer education. Candidates need a bachelor's or master's degree in a relevant field, at least four years of customer success, account management, or consultative experience in SaaS, analytics, or business intelligence, strong analytical and communication skills, and preferably experience with SQL, data visualization, cloud analytics platforms, ETL, production BI implementations, and startups.
