Description
ServiceChannel is hiring an experienced Commercial Relationship Manager for its India Delivery Center in Bangalore. The customer-facing role owns the commercial lifecycle for a high-volume portfolio of SMB and small commercial customers, including renewals, pricing, negotiations, and expansion opportunities. The manager partners with Customer Success, maintains account and opportunity data in Salesforce and Gainsight, coordinates with support, billing, implementation, and product teams, and works staggered shifts aligned with U.S. and European business hours. The role requires at least five years of customer-facing commercial experience, strong English communication, cross-time-zone availability, and proficiency with CRM and customer systems.
