Description
Socket is hiring a Commercial Technical Account Management Manager to lead and grow a team of Commercial Technical Account Managers. The role owns customer adoption, health, gross retention, and gross retention outcomes; partners with account executives on renewals; escalates at-risk accounts; improves post-sales segmentation, health scoring, playbooks, and QBRs; and feeds customer intelligence to Product and Engineering. The position requires at least four years managing post-sales teams and six years in pre- or post-sales roles in B2B SaaS, with a background in security, developer tools, or adjacent technical products. It is remote-first with quarterly team off-sites and includes competitive salary bands, equity, comprehensive health benefits, paid parental leave, and flexible time off.
