Description
The Communication Coach designs and executes communication diagnostics, continuous education, and side-by-side and asynchronous coaching for frontline customer experience specialists in a fintech environment. The role covers voice and accent, English grammar, email and live chat, soft skills, new-hire onboarding, compliance communication, and instructional materials, while requiring strong English proficiency, financial-services knowledge, analytical skills, and the ability to work onsite in Pune on shifting schedules.
