Description
CallTek is hiring a Communications and Customer Service Trainer to design, deliver, evaluate, and improve communication and customer service training for employees. The role includes creating learning materials, conducting needs assessments, coaching and mentoring learners, supporting recruitment speaking assessments, collaborating with operations, quality assurance, HR, and leadership, maintaining knowledge of company and client policies, and occasionally traveling to other sites. A bachelor's degree, at least one year of call center training experience, strong English communication and facilitation skills, MS Office proficiency, and willingness to work shifting schedules are required.
