Description
The British Council is hiring a Communications Trainer for its Business Process Services team in Noida, India, on a one-year fixed-term contract. The role assesses candidate communication and language proficiency, conducts training needs analyses, develops training materials, delivers communication and soft-skills training, coaches employees, evaluates coaching outcomes, and supports performance metrics such as quality scores, customer satisfaction, and sales conversion. It is a 24/7 on-site role with rotating shifts, including night shifts, and requires a bachelor’s degree, 3–5 years of overall experience including at least two years as a Voice and Accent Trainer, strong English communication skills, IELTS or equivalent certification, and knowledge of customer service and Microsoft Office.
