Community Manager, Consumer at Toast

Department: R & D : Product : Consumer

Compensation

$95,000 – $152,000/yr

Setup: Hybrid
Location: San Francisco, California
Type: Full-time
Level: mid
Posted: Aug 19, 2026

Description

Toast is hiring a Community Manager, Consumer to build, grow, moderate, and maintain an organic social and community presence for its consumer-facing Toast Local brand. The role owns content creation, community engagement, moderation, brand voice, creator partnerships, sentiment monitoring, and performance reporting across platforms such as Instagram and TikTok, while coordinating with Brand, B2B Social, Comms, and Product Marketing. It requires at least three years of relevant experience and offers a base salary of $95,000–$152,000 USD with a hybrid work model.

Required Skills

Community management
Organic social
Social content
Instagram
TikTok
Community moderation
User-generated content
Sentiment analysis
Analytics platforms

Additional Information

Required Previous Experiences: 3+ years of experience in community management, organic social, or social content roles
Hands-on experience building and growing an organic social presence from the ground up
Experience moderating online communities and managing engagement at scale
Experience growing a consumer brand or community for a marketplace, mobile app, or local or hospitality business
Preferred Qualifications: Experience with a consumer-facing B2C brand or app
Familiarity with community and social management tools and analytics platforms
Hands-on content creation skills, including short-form video, photography, or editing
Experience working alongside a distinct B2B brand or managing multiple brand voices in parallel
Experience in startups or companies experiencing hypergrowth
Background in food media, hospitality, or creator-led brands
Translation Company Name: Toast