Community Strategy Enablement Manager at Unite Us

Department: Customer Success

Compensation · Listed in posting

$75,000 – $80,000/yr

Setup: Remote
Type: Full-time
Level: mid
Posted: Aug 20, 2026

Description

The Community Strategy Enablement Manager will support Unite Us’ Customer Success and Sales teams by standardizing community-escalation processes, tracking escalations and adoption metrics in Salesforce, coordinating with RevOps and Analytics, and enabling customer and community partners. The role also manages retention, stakeholder relationships, surveys, playbooks, and community-focused marketing events. It is a remote, U.S.-based position requiring Missouri residency, with 30–50% travel and a target salary of $75,000–$80,000.

Required Skills

Salesforce
Analytical skills
Process design
Customer surveys
Customer retention
Stakeholder management

Additional Information

Required Previous Experiences: 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role
Experience working with state or local government agencies, community-based organizations, nonprofits, healthcare organizations, or other organizations serving vulnerable populations
Experience managing complex projects or programs requiring coordination across multiple organizations, competing priorities, and changing timelines
Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams
Experience using CRM or case management platforms, preferably Salesforce, and comfort learning new technology platforms
Preferred Qualifications: Salesforce experience
Translation Company Name: Unite Us

About Unite Us

Unite Us

Information TechnologyNew York, NY, US

Unite Us is the nation’s premier technology provider for transforming social care. Our advanced product suite is used to proactively support those in need, streamline processes, send and track referrals, and facilitate eligibility and reimbursements across government, healthcare, health plans, and community organizations. The first of its kind, our closed-loop referral system prioritizes privacy and dignity and has integrated data and analytics tools used to measure impact, optimize programs, and shape policy. With over 1.5M services, we host the nation’s largest network of community-based health and social services dedicated to improving whole-person health.

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