Description
The Community Strategy Enablement Manager will support Unite Us’ Customer Success and Sales teams by standardizing community-escalation processes, tracking escalations and adoption metrics in Salesforce, coordinating with RevOps and Analytics, and measuring the effectiveness of customer engagement and resolution efforts. The role also partners with community-based organizations, government agencies, marketing, and implementation teams to improve customer retention, network health, and partner engagement. It is a remote, U.S.-based position with Florida candidates preferred, 30–50% travel, and a target salary of $75,000–$85,000.
