Description
The Community Support Advocate provides responsive, human-centered support for Hospitable’s short-term rental SaaS platform across online community forums, social media, public channels, and customer reviews. The role troubleshoots product and service issues, guides users to self-service resources, escalates complex cases, collaborates with internal teams, and collects customer insights. It requires at least two years of online community management experience, six months of technical or omni-channel support experience, native-level English proficiency, and full weekend availability with graveyard-shift flexibility. Compensation is 7 USD per hour, with paid time off, 13th-month pay, HMO benefits, and payment through Deel.
